Frequently Asked Questions

Do you have a question relating to the NavitasCV online resume platform?

Listed below are our most common queries and answers to help you whilst using NavitasCV.

Should you not find an answer to your query then please send an email to us navitas@connectcv.com and we will contact you shortly.

What is an eResume?
What is ConnectCV?
What are the benefits of building an eResume on NavitasCV?
Why would I have more than one resume stored on NavitasCV?
Can I delete my resume?
Can I upload my own Word resume into NavitasCV?
Can I control who has access to my resume?
How does NavitasCV protect my personal information?
I have forgotten my password. How do I reset a new one?
How do I change my password, email or contact details?
Can I close my account?
Do I need to complete every section of the resume builder?
Do I need to include every single position I have ever had in my employment history?
I've made a mistake on my resume, how can I fix it?
Can I remove sections from my resume that I no longer wish to include?
Can I reorder sections within my resume.
I'm having trouble uploading a scanned document to my eLibrary… what should I do?
Can I apply for jobs directly from within my account?
Do I need to include a cover letter with my application?
What is the ResumeBoard?
My eResume is currently networked to an employer… can I remove it from their account?
What are the advantages of resume verification?
How do I select an eResume item for verification?
How much of my resume should I verify?
How is verification achieved?
Can I provide certified copies to prove verification?
How long does the verification process take?
Can overseas employment history and educational qualifications be verified?
How much does eVerification cost?
Why am I being redirected to PayPal?
Do I need to register with PayPal to pay for eVerification with my credit card?
What is ConnectCV's refund policy?

General FAQs

An eResume is simply an online version of a traditional resume. Using innovative web functionality, eResumes deliver your information in an interactive and professional format that instantly engages an employer, providing you with a more powerful way of promoting your key skills and experience… and of course they look great as well! View a sample resume.

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ConnectCV is the online resume platform that powers NavitasCV. By signing up to NavitasCV, you are benefiting from years of research and innovation by the dedicated ConnectCV team, in creating their best practice online career management product. Learn more about ConnectCV.

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Choosing NavitasCV gives you access to a professional and user-friendly resume builder as well as a host of innovative online career management tools that will get you ready for any future job application. Within your free online account you can store multiple eResumes, create cover letters, manage references, store copies of certificates for safekeeping, broadcast your resume on our ResumeBoard, apply directly for jobs… even track your job application history! NavitasCV is the complete career package and it’s completely free! Learn more about NavitasCV.

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Every position that you apply for will be slightly different in some way. It’s therefore important that you tailor your resume by adjusting your key responsibilities and experience to match the job that you are applying for. Having multiple resumes on hand within your account makes the job of tailoring your resume much more convenient. You are then able to simply select the most suitable version as the basis of your tailored resume, saving yourself valuable time and effort.

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Yes you can delete your resume. Keep in mind that deleting a resume means that you will not be able to recover information that has been added to that resume except for verified items. Any verified items will be moved into the ‘Validated Items’ section of your account. A validated item can only be deleted from your account upon specific request from you. Deleting a validated item means that should you require the item verified in the future, you will have to pay for the verification again.

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Yes, but this should be considered only as a temporary measure. Whilst your Word resume can be formatted and edited within the system, it does not possess the powerful search visibility of an online resume, and is not able to include images, eReferences or verified items. We recommend that as soon as possible after uploading a Word resume, you create an online resume.

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Privacy FAQs

We take security and privacy very seriously. That's why we've implemented security methods and a range of privacy choices that allow you to control who has access to your resume. You can review and adjust the public and employer view settings for each of your resumes from within your account homepage.

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As well as robust password protection for your account, NavitasCV provides you with a range of resume privacy settings to allow you to select the appropriate level of privacy for each of your resumes.

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Login/Profile FAQS

Simply click on the 'forgot password?' link in the login window. You will be asked to re-enter either your username or email address. A temporary password will then be sent to your nominated email address. If you still are having trouble accessing your account, email navitascv@connectcv.com and we'll have you back into your account as soon as possible.

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You can easily edit your profile and contact details within your account. Once you have logged-in click on the 'Profile' link situated in the top right hand corner.

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You may but keep in mind that any information you have already entered will be lost and irretrievable. If you have privacy concerns we recommend hiding your contact details on your resume or setting your resume privacy setting to Private. If you would still like to cancel your account please email us at navitascv@connectcv.com notifying your request. We encourage users to provide us with feedback on our online career tools so that we can improve our services for future users.

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My NavitasCV FAQs

No. The NavitasCV resume builder allows you to enter information into your resume as you please and in no particular order. The resume builder has been designed to allow you to choose the sections that should be included in your resume and the order.

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We recommend that you only include employment history of positions that are relevant to the job that you are applying for. Employers generally want to see how your experience and skills directly relates to the position they are hiring for. It is therefore crucial that you include only positions that add-value to your application.

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You can edit mistakes on your resume at any time from within your account by selecting the resume you need to update from your eResumes section then simply click on the resume item that requires editing. You can edit your resume items as often as you like. This is particularly useful when tailoring a resume for a particular job role.

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Yes, if you wish to remove a section, simply delete any content it contains. Any section within a resume that is left blank will not appear in the resume when it is viewed, printed or saved as a PDF.

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Yes, most sections within your resume can be reordered. From within your account, select the resume that you wish to edit, hover your curser over the title of the section you wish to move (the hand tool will appear), click and hold your mouse, then simply drag and drop the section where you would like it to appear.

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You may only upload certain files to your eLibrary and the file size limit is 2MB. Please double-check that the file you are trying to upload is a doc, txt, pdf, gif, jpg or png and that it is less than 2MB. If you continue to have difficulties please contact our support team at navitas@connectcv.com.

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Yes, our JobLink function allows you to apply for jobs from the convenience of your online account. The process pre-formats your application email, attaches PDF’s of your current eResume and pre-formatted cover letter, and embeds a direct WebLink to your live eResume. The result is a powerful and professional job application every time!

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Although not always required, it is normal practice for a cover letter to accompany a job application unless requested otherwise by the employer. It is important to read the job advertisement carefully as certain employers will ask that specific requirements be met in the cover letter. This may include the length, content and how to respond to the key selection criteria. For more information on what to include in your cover letter check out the ConnectCV tips and hints section.

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NavitasCV is powered by the ConnectCV online resume platform. Broadcasting your resume on the ConnectCV ResumeBoard allows employers to find you. It's a great way of receiving job opportunities that you never knew existed. Learn more about sharing options at ConnectCV.

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Yes. You always retain control of your resume, even when it is networked to an employers account. You can simply remove your networked resume by selecting this option from within the My eResumes section of your account. Please note that by removing your eResume from a network you will lose the benefits from this employer and not receive updates about future job opportunities.

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eVerification FAQs

NavitasCV has partnered with ConnectCV to provide an independent resume verification service. eVerification earns your eResume real favour with employers as it replaces the time delay and expense of employer-sponsored pre-employment background checks, delivering instead, real-time information on your credibility. The process allows you to be pro-active and gain an employer's trust by eliminating potential confusion relating to the validity of your employment and educational history. A verified resume item is yours to own forever, delivering a lifetime of value.

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It’s easy. You can simply opt for eVerification when building or updating your eResume. Each time you update or enter a new resume item you can select to have it verified by clicking the Verify button. When you have selected all you resume items for verification, you must then complete the transaction within your Shopping Cart to allow the verification process to begin.

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A verified eResume could mean the difference between landing the dream job and just missing out. Eliminate employer misunderstandings or misinterpretation by verifying details that you believe are important for the positions that you are applying for. We recommend verifying your most recent job role, major qualifications/certificates and your highest educational achievement.

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As NavitasCV's verification provider, ConnectCV independently sources information in line with relevant privacy laws to confirm the validity of your resume. ConnectCV undertakes a professional approach and conduct in-depth research to confirm information on your resume. Once ConnectCV has verified your details you are given a star rating from 1 to 5 stars depending on our independent verification process. For more information please review the eVerification section.

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ConnectCV’s verification process is strictly based on independent information. Certified copies of documents will only be accepted if our independent verification process finds discrepancies or inaccurate information to what you have provided. Please note the use of certified copies of documents for verification will limit you to a 1 star rating. For more information please review the eVerification tables.

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Each verification is different and obtaining an accurate verification rating will depend on many factors that are out of ConnectCV’s control, such as the response time from the 3rd parties that are required to verify the information. ConnectCV aims to gain as much information as possible to ensure that you receive the highest possible rating and unfortunately this process can take time.

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Of course. ConnectCV’s independent verification system will attempt to verify all your requests no matter where they are from. However, the response time in an overseas verification may vary from that of a local verification.

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ConnectCV’s eVerification service begins from as little as $15 per item. However, each verified item delivers a lifetime of value as once complete your eVerification can be permanently embedded within your eResume(s) and remains yours to use forever. For a complete pricing structure view our price list.

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PayPal is a trusted online payment system that offers a safe and easy way for individuals to send money for online goods and services. PayPal operates in the same manner as other online payment facilities but offers extra security for registered users. Please visit PayPal for further information.

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NavitasCV has partnered with ConnectCV to provide an independent resume verification service. If you choose to verify an item within your resume, you do not need to register with PayPal to pay for the verification. To confirm your payment, you will be re-directed to PayPal where you will be required to enter your credit card details. However, we recommend registering with PayPal to provide extra protection for your credit cards and streamlining the online payment process. Please visit PayPal for further information.

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ConnectCV offers a 24hr window to request a refund on any of your verifications. If you have requested verification on an item within your resume and wish to cancel your request please email the ConnectCV Team at navitas@connectcv.com.

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